Customer Success Story

Eberly Systems Reverses Technical Debt, Uncovers Time Savings, & Consolidates Providers for Leading Custom Build Company

Profile: General commercial contractor

Solutions: Managed service provider consolidation, infrastructure refresh, workforce transformation/cloud enablement

For a growing custom build company spanning different lines of business and teams in various geographies, poor IT service and unreliable systems were becoming more than a nuisance. With business performance and growth potential beginning to suffer, they sought alternative options for a managed IT service provider. Unresponsive, unprepared, and uninformed service technicians coupled with unreliable systems had led them down a path of incurring technical debt and possessing outdated infrastructure.

The customer looked to consolidate down from multiple IT service providers to partner with just one who would intimately know and support their environment, their team, and their business goals. Eberly Systems was the perfect choice, as they were local and known for their deep expertise, their quick response rate, and their unparalleled customer service.

They made the switch of managed service providers, and their initial data center refresh resulted in dramatic performance improvements.

With new technology offering them a stable foundation, estimate and quoting times dropped dramatically and outages were eliminated.

With the customer set up for success with new infrastructure and a dedicated managed service team, they added on a managed voice plan and looked to better build out their Microsoft Office 365 platform. With a significant portion of their team out in the field at any given time, getting them all onto cloud-based solutions was crucial to workforce enablement and productivity. Eberly Systems successfully modernized their cloud environment and established single sign-on for their team, and the customer is thrilled with how the solutions have enabled business operations to scale.

For this general commercial contracting company, switching to Eberly Systems reversed their technical debt and uncovered time savings. The support and guidance they received helped develop a trusted partnership that will continue to prove invaluable as they securely, reliably, and efficiently grow their business.