Our Best Kept Secret: Eberly Systems Managed Voice & Phones

The future is bright for telecommunications. Every business relies on phones and a phone service, whether via desktop handsets, mobile devices, or computers. Voice will forever be a critical element to business, and while it might look different as digital transformation changes the way we do things, it will always be essential.

The most accessible, reliable, and seamless options that are proven to increase productivity and eliminate interruptions are handsets that utilize VoIP (voice over internet protocol) cloud-based technology and softphones that allow users to make calls over internet without any designated hardware. In accordance with our Managed IT services, we offer Managed Voice solutionsfor both handheld and softphones supported by our same helpful, personable, and quick sales and help desk teams.

At Eberly Systems, we install and set up softphones with either Microsoft Teams or mobile and desktop apps. Both are fantastic solutions that enable seamless calling capabilities on any device and integrated conferencing options.

While softphones offer unsurpassed flexibility of call answering across geographies and devices, hard phones have also evolved into a dynamic resource fitting for many companies. Desk phones won’t go away anytime soon, and if you’ve already made the decision to stick with them, (if you don’t know what’s ideal for your unique situation, ask us!) the next step in setting your business up for success is determining the appropriate phone type and provider.

"There is one simple reason that customers choose Eberly Systems over Comcast for their business phone needs: unparalleled customer service."

– Becky, Eberly Systems Sales Team Member

Comcast. Verizon. AT&T. We all know the gigantic, unified communications providers who are at the forefront of the telecommunication industry. They have spiffy store banners and even sleeker websites. Countless people and numerous businesses are serviced by them. Virtually everyone knows of these brands.

But if your internet goes down and you need calls forwarded ASAP, will you get help?

We know that you have numerous companies to choose from when looking for a business phone provider for your Pennsylvania-based company. So why choose Eberly Systems?

• Local, reachable, and quick customer service
• Ongoing voice support at no charge
• Useful user portal
• Voicemail to email with transcription
• Three-way calling/conference calls
• On-phone directories
• Call park: putting a call on hold that anyone can pick up regardless of location
• Traffic shaping to better affect call quality
• Setup of call flows & auto attendants
• Functions anywhere that you have internet, regardless of location
• The option to either rent or buy phones
• In case of internet downtime, our support team will forward your calls to other devices for you.

We can do what large, unified communications companies do, and much more. Eberly Systems Managed Voice offers a comprehensive hardware and service package that is sized to your needs. It’s user friendly, and as simple or complex as you’d like it to be. Plus, it’s all backed by our stellar, friendly, personable support team!