Eberly Systems
How do you view information technology and support? As an enabler for success and vehicle to digitally transform and scale or as a go-to for help with broken systems?
There are various ways of providing your business with technology support and helpdesk assistance. The break/fix model used to be the go-to method of solving IT issues, but with the surge of larger digital footprints, cloud-based/hybrid business models, and remote workforces, businesses are responsible now more than ever to ensure that their people and their data are secure, reliable, and sufficient.
How do you account for your IT needs? Are you in a dreaded break/fix relationship? Below is a breakdown of break/fix versus managed IT services models of doing IT.
In a break/fix model, you only engage with your service provider when something breaks. It is fee-based, and customers receive no service unless you reach out because you experience an issue. This model is reactive, sporadic, unsecure, and unreliable for your business security and productivity.
Downsides of break/fix IT:
A managed service model from managed IT service providers (MSPs) offers managed support and constant remote system monitoring for a monthly fee. The managed service provider is responsible for ensuring that everything is active and secure. This preventative, consultative, comprehensive model is the best way to establish a firm IT foundation, ensure minimal to no down time, and intercept and mitigate security issues before they become problematic.
Benefits of the IT managed service model:
For these reasons and more, establishing a relationship with a trusted managed service provider is the best way to sleep at night, knowing that your business is being constantly monitored and taken care of.
Eberly Systems offers extreme value to businesses as an industry-leading managed service provider. With multi-tiered offerings , you can choose which fit is best for your business!